Privacy policy
How Southern Allied Care collects, protects and uses your personal information — in plain language, under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Only what we need to support you
For participants: your name, contact details, date of birth, address, NDIS number, plan details and dates, plan-manager details, your goals, and the health and support information we need to deliver your supports safely. For workers: name, contact details, pay details and compliance documents.
We collect it to deliver and coordinate your supports, keep proper records, invoice and claim correctly, and meet our legal and NDIS obligations — nothing else.
Our commitments to you
Stored securely
Access controls, encryption, device locks, backups and an audit trail. We aim to keep your information stored in Australia.
Never sold
We do not sell your information — ever. We use it only for the purposes described here, or as required by law.
Shared only when needed
Only to deliver your supports and meet obligations — for example with your plan manager for invoicing, or with the NDIS Commission where the law requires it. We collect information directly from you, or from your plan manager or support coordinator with your consent.
See it, correct it, question it
You can ask at any time to see the information we hold about you, and ask us to correct it. Just contact our Privacy Officer, Lachlan Smith — call 0424 339 811 or email southernalliedcare.sa@gmail.com.
Not satisfied with our response? You can raise privacy concerns with the Office of the Australian Information Commissioner (oaic.gov.au), or with the NDIS Commission for NDIS matters — see our feedback & complaints page for every option.
This page summarises our Privacy Policy (v1.0), which sits alongside our Information Management, Consent, Complaints Management and Data Breach Response policies — aligned to the NDIS Practice Standards and Code of Conduct. The full policy is available on request. Reviewed at least annually.